Terms of Service
If you are asking for a deal please be prepared to conduct the transaction in full that day.
ALL SALES ARE FINAL
Backing out of a sale does not constitute a refund but we can discuss the situation on a case by case basis.
PAYMENT PLANS
When accepted, a payment plan requires a nonrefundable deposit to place the gecko on hold under your name. We will agree on a term length in writing, with the default being 30 days from time of agreement. The nonrefundable deposit is due at the time of agreement, and will go towards the amount due. For example, for a $300 gecko, if the deposit is $100, then $200 is to be paid to me before the end of 30 days. Failure to pay off the balance on time will result in forfeit of the deposit, and the refund of any additional payments in the form of STORE CREDIT.
If for any reason you need extra time to pay something off please let me know on or before the deadline and we may be able to work something out if you have a history of good communication.
LIVE ANIMAL SHIPPING
All live animals are shipped via FedEx Overnight Priority from hub to hub only. I will coordinate with you to arrange a date that works for us both. Currently I only ship when temps are between 40 and 90 degrees here, at the transition hubs, and at the destination. I do not do home delivery, there is too much risk involved. I drive over an hour away to my hub, I know it sucks. But it's worth it for the animal's safety and honestly I don't really want to give animals to anyone who doesn't value that.
If for any reason something happens to the animal before it's shipped out (injury/sickness/death) this will result in me refunding you or trying to find a replacement asap.
Some animals may be listed unsexed and some may be listed PV (pores visible) or NPV (no pores visible). I will do my best to be accurate but I can not guarantee sex!
I also do not guarantee tails! Crested geckos can drop their tail for the most random reasons. This will not result in a refund or discount.
LIVE ARRIVAL GUARANTEE
You need to pick up your animal BEFORE NOON (local time), on the day it arrives, or this guarantee is VOID.
I do my utmost to insure each package meets strict guidelines for optimal animal safety. Still, there are so many variables at play with shipping and the animals passing through so many hands, machines, facilities, and climates. PLEASE open the box to check on the animal as soon as you pick them up. In the unfortunate event the animal has perished, you must send me a video of the animal within 30 minutes of picking it up from the hub. With the rise of AI scammers I may unfortunately have to ask you to jump on a video call to assess the situation. I also document the packing process with timestamped photo & video. I purchase shipping insurance on all live packages, at no additional cost to you, so your prompt cooperation is appreciated for us to submit the video evidence to Morphmarket for review.
CUSTOMER SERVICE
Buyer satisfaction is my priority, second only to animal wellbeing which reigns above all else. I reserve the right to deny sale to any customer.
I do my best to show you everything the way it is, and make everything known, but if for any reason you have an issue with a sale, please let me know. All sales are final, but if I've made a mistake, I'll go the distance to make it right.
Thanks for reading!